So for the last few weeks we’ve been showing you how to create your own LEGO store. Now, it’s time for what may be the most important subject we’ll ever cover: customer service. Remember, without the customer, your business doesn’t exist! So have a listen, and remember: even if you have to cut into your profits just a little bit to satisfy a customer, a happy customer will come back many times over. Sometimes accepting a slight ding in your profits in the short term will turn into a huge long term payoff. Have a listen below!